Data Policy

Overview

This Data Policy explains how SideQ ("we", "us") collects, processes, stores, and protects your data. This policy supplements our Privacy Policy with technical details about our data practices.

Data We Collect

Account Data

• Email address (required for account creation)
• Name and profile information (for providers)
• Profile photos (optional)
• Service listings and descriptions (for providers)

Usage Data

• Search queries and discovery interactions
• Pages visited and features used
• Device type, browser, and operating system
• IP address and approximate location

Communication Data

• Messages between clients and providers
• Inquiry and booking requests
• Support communications

How We Process Data

AI-Powered Discovery

We use artificial intelligence to match your search queries with relevant services. This involves:

• Analyzing search terms to understand intent
• Caching anonymized query patterns to improve results
• Learning from successful matches (without personal data)

Service Matching

We process your service requests to connect you with appropriate providers. This may include sharing your inquiry details with relevant providers.

Data Storage

• Data is stored on secure servers in Finland (EU)
• We use industry-standard encryption for data in transit and at rest
• Account data is retained for the lifetime of your account
• Usage data may be retained in anonymized form for analytics
• Deleted accounts have their data removed within 30 days

Data Sharing

We share data with:

• Providers: When you submit an inquiry or book a service
• Service providers: For hosting, email delivery, and analytics
• AI services: For powering our discovery features (anonymized queries only)
• Legal authorities: When required by law

Your Data Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Objection: Opt out of certain data processing

To exercise these rights, contact us at hello@sideq.xyz

Data Retention

• Active account data: Retained while account is active
• Inquiry history: Retained for 2 years or until deletion requested
• Usage analytics: Retained in anonymized form indefinitely
• Support communications: Retained for 3 years

Security Measures

• TLS/SSL encryption for all data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication
• Incident response procedures

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

Contact

For data-related inquiries, contact us at hello@sideq.xyz